Contacts and fault reporting procedures.

Only your local IT staff should use the formal contact procedure below.
Should you be experiencing any difficulties with your network connection or computer equipment staff please contact your local IT staff representative.

Fault reporting procedure for IT staff members only

1. Fault reporting contacts
Email - msc@uk.logicalis.com
24 hour, 7days per week – 01753 474 445
Please note that fault reports will only be accepted from the contact(s) at your organisation who are responsible for the network.
Whilst every attempt will be made to up-date sites on the progress of the repair of a fault, you may also check by phoning the above numbers.

2. Planned Network Maintenance
The contact(s) at your organisation who are responsible for the network will be contacted by Email 10 days in advance of any planned network maintenance which may be necessary.
If you plan to carry out any maintenance at your site please inform Logicalis, by Email msc@uk.logicalis.com, 10 days in advance of the works.

3. Escalation of problems
In the event of your organisation being dissatisfied with planned network maintenance please contact
Working hours : 0900-1700 Monday-Friday
Chief Technical Officer, LMN : Pete White Tel: 020 7460 5203
Email: ops-manager@lmn.net.uk

Out of hours
Please contact ops-manager@lmn.net.uk the next working day.
If you have any queries about the above procedures please Email ops-manager@lmn.net.uk